NEWS / INSIGHTS
Life at BCA / Inspiration for your revenue cycle
Fishing for a Good Cause
It was a reel fun weekend filled with social fish-stancing! This past June, BCA was a proud sponsor at the 36th Annual Dolphin Days Family
Online Reputation Management is Vital
Over the past few months, I have made some changes to my healthcare providers. As a healthcare consumer, I have found that there are certain aspects I genuinely
How AI is Changing the Customer Experience
Artificial Intelligence (AI) is a concept that has been buzzing around for a few years and has recently become a hot topic in customer service.
Patient Portals in the Eyes of a Healthcare Consumer
I recently made an appointment with a new doctor and got pretty excited when I received a text to register for the practice’s patient portal. In
BCA Staff Members Spread Pawsitivity
Because of the COVID-19 pandemic, most of our staff members are working from home with their new furry, feathered, and scaled co-workers. We encouraged
BCA Staff Members Participate in Gratitude Challenge
During moments of crisis, a grateful perspective is critical to sustaining a positive attitude—to energize, to heal, and to bring hope. As a means of
Leading During a Crisis
Pam Kirchner With our primary offices located in South Florida, much of our disaster preparedness has centered around summer storms and hurricanes. We certainly had
The Evolution of the Patient Experience
The increase of high-deductible health plans and public insurance exchanges has fundamentally changed the way patients seek healthcare and pay their medical bills. In today’s