- 305.909.2200
- info@bcafs.com
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This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Consumer-centric, fully customized solutions
BCA’s self-pay programs are fully customized solutions designed to increase revenue, provide positive customer service in a competitive healthcare environment, lower the cost to collect, and improve the overall consumer experience. The methodology utilized is directly related to each provider’s internal policies, procedures, requirements, and Code of Conduct. Since BCA is acting as an extension of the business office in this phase of the revenue cycle, we work closely with our clients to customize work efforts based on their current needs.
The utilization of BCA’s services allows providers to concentrate more time and resources on broader business issues. BCA’s approach of consistency, credibility, and a commitment to excellence results in competitive recovery rates while maintaining the provider’s desired public relations image.
Our approach is to embrace the differences between consumers and personalize our consumer engagement strategies around their unique needs. Using comprehensive data and advanced analytics, we assess and assign each consumer to the appropriate financial pathway leading to increased consumer satisfaction and positive payment outcomes.
BCA’s goal is to meet consumer expectations set by other industries by providing easy and modern payment solutions including interactive voice response, online tools, and mobile solutions. This allows consumers to pick the financial route that is right for their budget at a time that is convenient for them.
We partner with our clients to design consumer-centric billing statements that are clear, concise, and correct. The result meets consumer expectations of billing transparency and efficiency, and quicker account resolution.
BCA is committed to providing top tier customer service and compliance across all our consumer interactions. Using speech analytics and call evaluations, we can easily monitor and analyze the quality of our service and performance to assure consumer and client satisfaction.
BCA’s goal of first-touch resolution is the quintessential driver of a meaningful consumer experience. Our service teams adopt the mindset of a consumer ally and are focused on providing the highest level of customer service to create the route towards account resolution.
BCA customizes our client dashboards with tailored metrics and sophisticated analytics so our clients can understand the full story of their revenue cycle at a glance. These details reveal actionable opportunities for increasing revenue and enhancing consumer engagement.
