- 305.909.2200
- info@bcafs.com
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Compassionate communications
Bad debt collection services have been the backbone of BCA since 1944.
BCA’s philosophy for collecting past-due accounts is to assist consumers in clearing their balance in full in a compassionate, compliant, and friendly manner. Our team members are trained to understand and respond to each consumer’s unique needs, treating them with the dignity and respect they deserve, providing appropriate options, while balancing the time-sensitivity of the collection. This approach achieves optimal balance: one that works for consumers, protects providers’ reputations, and preserves the all-important relationship between the two.
Our approach is to embrace the differences between consumers and personalize our consumer engagement strategies around their unique needs. BCA’s propensity to pay and internal scoring models allow us to identify self-driven payers so we can focus resources on connecting with the right consumers at the right time, leading to increased consumer satisfaction and positive payment outcomes.
BCA’s goal is to meet consumer expectations set by other industries by providing easy and modern payment solutions including interactive voice response, online tools, and mobile solutions. This allows consumers to pick the financial route that is right for their budget at a time that is convenient for them.
BCA is committed to providing top-tier customer service and compliance across all our consumer interactions. Using speech analytics and call evaluations, we can easily monitor and analyze the quality of our service and performance to assure consumer and client satisfaction.
BCA maintains a self-service portal that provides convenient access for consumers to sign up for paperless billing, set up recurring payments and payment plans, update demographic and insurance information, print receipts, submit questions or inquiries, and receive payment reminders via email.
BCA is dedicated to keeping pace and complying with all applicable state and federal consumer financial protection, privacy, and other credit and collection laws.
Our internal audit team designs business processes and conducts regular audits to assure our compliance with all legal, internal, and client guidelines.
BCA customizes our client dashboards with tailored metrics and sophisticated analytics so our clients can understand the full story of their revenue cycle at a glance. These details reveal actionable opportunities for increasing revenue and enhancing consumer engagement.
