ABOUT US

Shaped by over 75 years of leadership + innovation

connecting consumers and businesses through customer centric account resolution

Our mission, vision, and values truly capture the emotion of our organization. They guide how we behave, what we believe is important, and what we should celebrate.

CORE VALUES

BCA’s core values are an integral part of our business. Internally and externally, we consistently align ourselves with the foundational principles instilled in our organization by our family of founders.

WHO WE ARE

WHAT WE DO

HOW WE DO IT

WHO WE ARE

WHAT WE DO

HOW WE DO IT

THE BCA WAY

RESULTS-DRIVEN APPROACH

We enter into partnerships with the intent of forging long-term relationships that will truly make a difference to the fiscal well-being of our clients.

WEALTH OF EXPERIENCE

BCA has over seventy-five years of experience working with organizations and their communities, while supporting their missions and goals, and increasing their revenue.

COMMITMENT TO CUSTOMER SERVICE

Our culture endangers a spirit of commitment and responsibility at every exchange and puts a special emphasis on providing excellent customer service in all customer interactions.

DESIGNED FOR SUSTAINABILITY

BCA has invested in our team members, infrastructure, expertise, technology, and training programs to provide our clients with assurance that we will continue to be an industry leader in revenue cycle services.

RELIABLE QUALITY ASSURANCE

We use an industry leading speech analytics solution to enable us to analyze our interactions. This helps guide our team members to perform optimally and compliantly and improves the efficiency and effectiveness of our call quality monitoring and service management programs.

CULTURE OF COMPLIANCE

We place a strong focus on compliance and integrity. Since we work in a highly regulated industry, we know the importance of maintaining awareness of current laws and regulations, continuously renewing our policies and procedures, and monitoring any and all risks.

SOPHISTICATED TECHNOLOGY

BCA has aggressively invested in technology in order to maintain our steady growth and to continually enhance the services provided to our business partners.

DEDICATED WORKFORCE + IN-DEPTH TRAINING

BCA prides itself on providing professional development and on-the-job training opportunities to its workforce. Made up of highly trained and educated professionals hand-picked for their customer service, communication, and negotiating skills, BCA’s motivated, energized, cooperative, and trustworthy staff is our greatest competitive edge of all.

SMART METHODOLOGY

BCA has taken the approach of acquiring experts as a way to ensure we are delivering the results our clients expect. BCA's approach is to dedicate highly trained staff and resources to determine smart practices and apply these principles to each and every client, consumer, and account we serve.

CORPORATE SOCIAL RESPONSIBILITY

Being a responsible business is integral to our success and corporate responsibility is embedded in our values and informs how we conduct business.

BCA cares deeply about the communities in which we operate across the country therefore, we offer our time, resources, and financial support to a variety of philanthropic causes.

We are proud to support St. Jude Children’s Research Hospital, Chapman Partnership, Feed More, and The Caring Place.

Associations + Affiliations

BCA is committed to the betterment of the credit and collections industry. Wanting to keep abreast of legal and regulatory developments, members of BCA’s management are engaged in legislative and regulatory activities at the state, federal and international levels and have held leadership positions in a host of industry associations.

With all of the challenges facing the accounts receivable management industry, it is imperative to maintain a seat at the table of the very places where those changes are being discussed, debated and ultimately enacted. Like its founding fathers, current BCA owners are heavily involved in ACA International, the Consumer Relations Consortium, and the Florida Collectors Association. They serve on numerous ACA International Boards, committees and are past Presidents, Directors and Committee Chairs of both the ACA and the Florida Collectors Association.

Members of BCA’s team also work proactively on industry-related legislative initiatives and stay on top of the latest government and industry regulations.