SOLUTIONS
You started the trusted relationship, we continue it
At BCA, we know our actions are a representation of the clients we serve. The consumer’s experience began with the quality care provided by your organization and you worked hard to establish that trusted relationship with the consumer. We believe that the quality care you provide your consumers is extended to BCA as we work with each consumer to recover their financial liabilities. That’s why we train and develop our hand-picked staff to not only be expert communicators and negotiators but show the compassion that is essential to maintaining our client’s brand integrity.
We are not the last step in the billing cycle, we are the first step in the consumer's next visit.
We hear so much about creating a positive consumer experience but what exactly does that mean when it comes to collections? To our organization, it means:
- Sending consolidated consumer statements timely and in a format consumers can easily understand
- Finding solutions that best fit the consumer's financial condition
- Having knowledgeable and friendly staff members available to take consumer calls without long wait times and being able to answer any questions they may have about their liability
- Resolving any disputes they may have in a timely and professional manner
- Assuring the information in our system is in sync with that of our clients
- Making periodic and friendly reminder calls to consumers about their outstanding balance
- Providing consumers with convenient and modern payment options and the ability to manage functions online and their mobile phones