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Company Leadership

BCA Financial Services, Inc. has conducted business as a full service collection agency since 1944.  For three generations, BCA's organizational chart has answered to our clients.  All lines of direction, authority, responsibility, control, and service travel upward to BCA's clients.


BCA Financial Services, Inc.'s Chief Executive Officer has more than 30 years experience in the credit and collection industry.  She has been actively involved in ACA for most of her career and participates on the ACA Committee of 100, a select group of credit and collection professionals.  She currently serves as the Past President of the Florida Collectors' Association and served as a director of the FCA Board for a number of years prior to her presidency.  While serving on the Board, Pam took part in an ACA Unit Leadership meeting, planned and orchestrated numerous collection conferences and was proactive in establishing a new political support committee for the Florida state unit.  Pam has been named as one of the Top 50 Women-Executives in Florida for four consecutive years by the Commonwealth Institute of South Florida.



BCA Financial Services, Inc.'s Chief Operating Officer has more than 25 years experience in the credit and collection industry and currently serves as Membership Chair and ACA Director and is also a former President of the Florida Collectors Association.  Kathy participated in several national leadership forums presented by ACA International on a by-invitation-only basis, served a three-year term on the national membership committee of ACA International and participated in a national legislative event in Washington, D.C.  She was the recipient of the Red Coat award, presented by ACA International for progressive activity related to association membership, for five consecutive years as well as the Unit Leadership Award presented in May 2006 by ACA International.


BCA Financial Services, Inc.'s Chief Financial Officer has more than 30 years experience in the credit and collection industry.  She is a third generation owner of BCA, and has worked and grown in every department of the firm including accounting, office support, and collections.  Cindy's experience, knowledge, and versatility in all aspects of the business has made her a true leader in the collections industry.  Cindy is a member of ACA International and the Florida Collectors' Association.