BUILDING CONNECTIONS THAT LEAVE
LASTING IMPRESSIONS

Since 1944, BCA has maintained an excellent reputation in providing top-tier customer service to our client partners and their consumers. Our vast knowledge of the industry allows us to tailor accounts receivable management programs that make a difference to our client partners’ fiscal well-being while enhancing the consumer experience throughout the billing process.

STAY AHEAD OF THE CURVE

The accounts receivable management industry never stops evolving. BCA gives our client partners a competitive edge by providing fully customized solutions that result in increased consumer satisfaction, greater account resolution, and healthier payment outcomes.

EXTENDED BUSINESS OFFICE SERVICES

As consumer expectations grow to meet the standards set by other industries, it is essential to have a billing program that delivers on those expectations. BCA’s extended business office program is a fully customized solution designed to offer the flexibility and quality service consumers want while increasing cash collections.

LEARN MORE

COLLECTION SERVICES

Past due accounts can leave consumers in challenging situations. At BCA, our philosophy is to respond to each consumer’s unique needs, treating them with the dignity and respect they deserve, while providing the appropriate payment options and balancing the time-sensitivity of the collection.

LEARN MORE

WHAT MAKES US DIFFERENT

We are allies. To our clients and their consumers.

Simply put, our client’s successes are our successes. That is why we are passionate about working alongside our partners to help them achieve their financial goals and maintain a trusted reputation among their consumers. Want proof? We have worked with many of our clients for more than 10 years, which we think is a testament to our flexibility, adaptability, integrity, responsiveness, innovation, and resilience.

Our actions are driven by three guiding principles: what is right for our clients, what is right for consumers, and what is right for our organization. Each of these principles factor into every interaction we have and every decision we make.

A WORD FROM OUR CUSTOMERS

We believe our passion for our customers, industry expertise, and results-driven approach is what sets us apart from our competitors. But after 75+ years of success stories and lasting relationships, we think our customers tell our story best.

BCA has been an exceptional early out vendor and partner for Beth Israel Lahey Health. Their customer service team represents our system positively by always showing the utmost respect and being courteous and thorough with their responses. BCA's management and leadership teams are unparalleled in their industry knowledge. Their dedication to excellence and flexibility with our workflows has made them a vendor we can always rely on. BCA remains consistently committed to seeing that our collections are up and our staff and patients feel supported.

BCA's strengths are many. Experience, flexibility, accountability, and ethical principles. BCA has proven time and again that they are capable of handling any collection project in an efficient, customer oriented, and positive financial fashion.

We have been extremely happy with our partnership with BCA the last 6 years we have worked with them. BCA has a great reputation, work ethic, and mission that equals our own. They offer much more than simple collections. BCA looks for effective ways to enhance opportunities to collect outstanding balances by using data analytics and strategies. Our patients have responded favorably to their experience of working with BCA as an extension of our business office. I really appreciate BCA's flexibility in working with us on special requests as well as their insight and recommendations on ways to enhance collection opportunities. I highly recommend BCA based on these factors as well as their professionalism, dedication, and superb expertise.

What sets BCA apart above all others is their high level of professionalism, knowledge of the healthcare industry, and expertise and knowledge of self-pay collections. When you work with BCA, you feel as if you are their only client. They care about the success of your self-pay collections and want to be a part of that success. You experience a high level of involvement from BCA, all the way up to the top positions within their organization. BCA has consistently made my job easier and that is invaluable.

BCA has demonstrated the qualities of a great business partner and they have provided excellent customer service to our patients. They have embraces our mission and values allowing them to effectively represent our organization. BCA consistently meets our expectations and they are always available and flexible to meet our customers' needs. I highly recommend BCA for their high quality services and the dedication and professionalism of their staff and leadership.