Pam Kirchner, CEO of BCA Financial Services, Inc., was recently featured in Daily Digest, a comprehensive summary of everything going on in the collections industry published by AccountsRecovery.net.
In the interview, Ms. Kirchner shared how she began her career in the accounts receivable management industry, some insight into her life as a CEO, and the best advice she's ever received.
To read the full article, click here.
Over 400 non-perishable food items were donated to The Miami Rescue Mission by BCA Financial Services, Inc. employees.
During the month of November, BCA hosted their annual Thanksgiving Food Drive to benefit The Miami Rescue Mission's "Pack the Pantry" initiative to help feed the homeless during the holiday season.
This is the fifth consecutive year BCA has hosted a food drive to benefit the non-profit organization. Since its first donation in 2013, BCA and its staff have donated thousands of food items to the Miami Rescue Mission.
Each year, The Miami Rescue Mission hosts a Thanksgiving banquet and a Christmas outreach to provide the homeless with the opportunity to join a holiday meal. During these two events, nearly 220,000 meals are served to the hungry and homeless in the South Florida area.
"It is especially gratifying during the holiday season to be able to help feed those in need," said Pam Kirchner, Chief Executive Officer. "We are so proud that our employees come together, especially during the holiday season, to support the hungry and homeless."
BCA's Chief Executive Officer, Pam Kirchner, and Chief Strategy Officer and General Counsel, Leslie Bender, were recently named two of the 20 Most Powerful Women in Collections by Collection Advisor magazine.
Of the 140,000 professionals in collections, nearly 70 percent are women, Collection Advisor reports. The professionals recognized by the magazine have "found success in their organizations and used that influence to create waves of change that ripple through the industry," according to the article.
"I am truly honored to be recognized amongst these dedicated and insightful industry leaders," said Ms. Kirchner. "It's been such a pleasure to experience the influx of competent women leaders into a once male dominated industry."
Both executives have extensive experience working in the accounts receivable management industry. As enthusiastic supporters of ACA International, Ms. Kirchner and Ms. Bender have served on numerous committees to advocate on behalf of the industry, help improve the industry's image, and educate members of the industry. Ms. Kirchner currently serves on ACA International's Board of Directors and Ms. Bender is a past president of the organization.
Read more about each recipient and their work in the account receivables management industry here.
BCA Financial Services, Inc. (BCA) is pleased to announce the hiring of Bill Nielsen as its Chief Information Officer. Mr. Nielsen will be responsible for the strategic direction of BCA's Information Technology department, including the successful delivery of technology initiatives and management of the department's operations.
Prior to joining the Company, Mr. Nielsen served as Vice Present of Global Voice and Data Services and IT Service Management at Alorica where he was responsible for a 200-person global team. Mr. Nielsen has more than 30 years of experience building and leading IT teams and integrating new and emerging technology.
"We are very excited to welcome Bill to the BCA family," said Pam Kirchner, Chief Executive Officer, BCA Financial Services, Inc. "His in-depth experience, skills and knowledge will help our organization thrive in an industry where the thoughtful implementation of technology can be a true differentiator."
BCA Financial Services, Inc. (BCA) announced that they have donated 640 school supplies to Chapman Partnership.
The company held a weeks-long "Cool for School" drive where staff members were encouraged to bring in school supplies that would go towards helping the students of Chapman Partnership excel in the 2018-2019 school year. The supplies ranged from crayons, colored pencils and markers to binders, spiral notebooks and composition books.
"BCA is proud to support the students in our community," said Pam Kirchner, Chief Executive Officer, BCA Financial Services, Inc. "Our company is very passionate about helping those in need and we are grateful for our staff's generosity in making a difference for these students, who are now better prepared for the new school year."
BCA believes in the mission of Chapman Partnership to empower their residents with dignity and respect to overcome homelessness. In the past, the company has hosted a variety of drives to collect items to donate to the residents of Chapman Partnership.
BCA Financial Services, Inc. (BCA) presented St. Jude Children's Research Hospital a monetary donation in honor of one the company's founders, William (Bill) Hearne Jr. The contribution was a result of the staff's fundraising efforts and a company match.
For the last two weeks in May, BCA held a companywide fundraising campaign, "Show Your Spirit for St. Jude" to benefit St. Jude. To raise funds, staff members participated in spirit days which included Tropical Tuesday, Wacky Hat Wednesday, Throwback Thursday, Favorite Band Friday and more. Staff members could also purchase raffle tickets to win a covered parking spot for 3 months.
"When Bill passed away last year, we made a commitment to annually donate to one of the charities he cared so deeply about as a way to commemorate him," said Pam Kirchner, Chief Executive Officer, BCA Financial Services, Inc. "I know he would be incredibly proud of the participation and generosity of our staff during this initiative, just as I am."
When BCA was founded in 1944, the founding fathers laid a foundation that was built on family and good corporate citizenship. They believed in giving more than receiving and always made sure to give to the organizations that were dear to their hearts. Bill believed that everyone deserved to have access to great healthcare, regardless of their financial situation. Because of this, he was very passionate about St. Jude.
Pam Kirchner, CEO of BCA Financial Services, Inc. was recently featured in the May edition of ACA International's Collector Magazine, the credit and collection industry's premier publication. The article, "Hire Like a Pro," discusses the universal challenge of recruiting and retaining talented staff members and how to address generational shifts in the workforce.
The article was a prologue to Kirchner's Hot Topic Session, Recruitment and Retention, hosted by ACA International. The executive discussed hiring and retention strategies in detail during the online seminar on May 17th.
In both the article and online seminar, Kirchner focused on the importance of the employee experience.
"If a company attends to its employee experience with the same level of discipline and intention that it does to its customer experience, the results can be seen across the board," Kirchner said.
To read the full article, click here.
BCA Financial Services, Inc. was named the Multicultural Workforce Winner in the 2018 Business Excellence Awards sponsored by Chamber South, the chamber of commerce for greater south Miami-Dade County.
The Business Excellence Awards honor local businesses for their great achievements and outstanding business practices in the South Miami community. The Multicultural Workforce category recognizes businesses that focus on inclusion and the need to promote economic opportunity.
"We feel extremely lucky to have such a diverse workforce as we find ourselves armed with a variety of different perspectives, views and ideas that add strength to our ability to strategize, communicate and deliver at the highest standard," said Pam Kirchner, Chief Executive Officer, BCA Financial Services, Inc.
In addition to being named winner of the Multicultural Workforce category, BCA was among 11 finalists in the Family-Owned Business category. This category recognizes businesses founded and currently operated by the founder or a descendant.
This past October, BCA Financial Services, Inc. (BCA), the well-known leader in accounts receivable management solutions, launched a voluntary 10,000 Step Challenge - an eight-week step challenge that encouraged all employees to walk more. This challenge was the first of its kind for the company and was designed to get staff members on the path to being more active.
Self-selected participants joined a team and were provided with pedometers to track their steps over the eight-week period. At the conclusion of each week, participants were asked to report their steps. The team that reached the step goal for that week would be entered into a raffle for a chance to win fitness related prizes such as Nike gym bags, Beat by Dre headphones and FitBits.
"The health and wellness of our employees truly matters to us," said Pam Kirchner, Chief Executive Officer, BCA Financial Services, Inc. "The 10,000 Step Challenge is just one of the many ways we hope to encourage our staff members to take steps toward a healthier life."
The program started with staff members being challenged to walk 3,000 steps each day for a period of seven days. Each week, the number of steps increased by 1,000 so by week eight, participants would be walking 10,000 steps totaling 70,000 steps a week.
"The step challenge has definitely motivated me to continue pushing myself on setting daily goals," said Rebecca Wu, BCA staff member. "Being part of a team in the step challenge made each of us feel more accountable and we decided to still work together on getting our daily steps in, even when the step challenge was over."
BCA is proud of the overwhelming participation in this heart-smart initiative. Over 72% of its workforce actively participated, enjoying mid-day walks on BCA's beautiful Cutler Bay area corporate campus. At the end of the eight weeks, there was a total of 27,557,475 steps reported.
Leslie Bender, IFCCE, CIPP/US, CCCO, is an articulate corporate executive with over 30 years of experience handling compliance, regulatory, transactional and legal matters for hospitals and financial services companies. Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional. In addition to being an attorney and government/regulatory relations specialist, Leslie is an experienced mediator. Ms. Bender is a frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and healthcare industries by several credit, collections, healthcare and banking associations as well as the US Small Business Administration. ACA International recently honored Ms. Bender as its 2016 instructor of the year.
Leslie is a Past President of ACA International, the international trade association of credit and collections professionals. Leslie served as ACA's President in 2013-14, and as an officer of its Board of Directors from 2011-2015.
ACA International held its annual Council of Delegates meeting Thursday as part of the 2016 Convention & Expo in Denver, where it elected four people to the Board of Directors. Joining the Board for a three-year term are Kevin Baich, Pam Kirchner, Eric Mock. Dan Russell was re-elected to serve another term.
Baich is Vice President at Day Knight & Associates in Grover, Mo. Kirchner is CEO of BCA Financial Services, Inc. in Miami. Mock is the owner of Medical Business Bureau in Park Ridge, Ill. Russell is CEO and owner of CollectionCenter Inc. in Rawlins, Wyo.
"The men and women on ACA's Board of Directors have the leadership skills and forward-thinking mindsets that will help the association thrive for many years to come,"" said ACA International CEO Patrick J. Morris.